Our Services
Packages can be customized.
Small group services
10 or fewer employees: Half day group training focusing on customer service expectations and skill building. Training includes copies of “From Entrance to Exit: Creating a Customer Service Mindset and Environment of Care”.
Medium group services
11-25 employees: 1 day group training focusing on previously recorded survey feedback from customers and employees. Includes copies of “From Entrance to Exit: Creating a Customer Service Mindset and Environment of Care”.
Large group services
25-50 employees: 1 day group training focusing on previously recorded survey feedback from customers and employees. Includes copies of “From Entrance to Exit: Creating a Customer Service Mindset and Environment of Care”.
Consulting and training combination
Deep dive.
Initial anonymous customer satisfaction and employee engagement surveys. Secret shopper review. We will research and define specific areas of concern and develop a one day training focusing on the results of the surveys. After 3 months, we will return, conduct another round of anonymous customer service and employee engagement surveys to measure improvement. We will then do a half day training focusing on continuous improvement in the top 5 lowest scores. Includes copies of “From Entrance to Exit: Creating a Customer Service Mindset and Environment of Care”.
The Results
“Being on par in terms of price and quality only gets you into the game. Service wins the game.”
— Dr. Tony Alessandra, author and business expert
www.zendesk.com
